We can determine in three weighings every time.
Method:
Label the coins 1 - 11, with 1 being genuine
Weighing 1: 1, 2, 3, 4 vs. 5, 6, 7, 8
If the weights are the same, then
Weighing 2a: 9 vs. 10
If they're the same again, then
Weighing 3a: 1 vs. 11 - we know 11 is fake, but this tells us if it's heavier or lighter
If the left side was heaver in Weighing 2a, then
Weighing 3b: 1 vs. 9 - if they're the same, then 10 is fake and light, otherwise 9 is fake and heavy
If the right side was heaver in Weighing 2a, then
Weighing 3c: 1 vs. 9 - if they're the same, then 10 is fake and heavy, otherwise 9 is fake and light
If the left side was heavier in Weighing 1:
Weighing 2b: 5, 6 vs. 7, 8
If they're the same, then
Weighing 3d: 2 vs. 3 - whichever is heavier is also fake, if they're the same then 4 is heavy and fake
If the left side was heavier in Weighing 2b, then
Weighing 3e: 7 vs 8 - whichever is lighter is also fake
If the right side was heavier in Weighing 2b, then
Weighing 3f: 5 vs 6 - whichever is lighter is also fake
If the right side was heavier in Weighing 1:
Weighing 2c: 5, 6 vs. 7, 8
If they're the same, then
Weighing 3g: 2 vs. 3 - whichever is lighter is also fake, if they're the same then 4 is light and fake
If the left side was heavier in Weighing 2c, then
Weighing 3h: 5 vs 6 - whichever is heavier is also fake
If the right side was heavier in Weighing 2c, then
Weighing 3i: 7 vs 8 - whichever is heavier is also fake