Don't cry for me

Question

My prefix tells me when you cry.

My suffix tells a story to my eye.

Tell my infix, why be in despair?

With my whole, I genuinely care.

Answer 1

I think the answer is

HEART

My prefix tells me when you cry.

HEAR, a cry can be recognized when heard, so crying can be recognized based on what you hear.

My suffix tells a story to my eye.

ART, they say a picture speaks a thousand words.

Tell my infix, why be in despair?

EAR when you speak to someone you speak to their ears.

With my whole, I genuinely care.

HEART, the heart is the place where people say they feel compassion for another.